Information We Collect
The personal information we collect depends on how you interact with us, the Services you use, and the choices you make. We collect and process personal information about you with your consent and/or as necessary to provide the products you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests.
When you are asked to provide personal information, you may decline. But if you choose not to provide information that is necessary for certain products or features, those products or features may not be available or function correctly.
Information you provide through AE as a User
AE may collect personal information directly from you when you use AE through a Customer Platform. When you connect your social media account to AE, we will collect certain information about you on behalf of our Customers from the applicable social media service (each, a “Social Media Service”). For example, your use name and login details, interests, connections with other users, your posts, likes, streaming listens, and profile information. If you have provided AE with permission through your Social Media Service settings, we may also be provided with certain location information collected on the applicable Social Media Service. Your permissions with the applicable Social Media Service will select what types of information is provided through AE by the Social Media Service.
Information you provide to us if you are a Customer
If you are a Customer or a potential Customer, we may collect certain information from you as you register for and use the Service. When you register for the Service, we may collect information such as login details, contact information, and business information. When you sign up for billing, we may, through our third party payment processor, collect certain payment and billing information. We may also collect any information you provide us through your contact with our support team.
Information we collect about you automatically
We may automatically collect information related to your use of the Site, AE, and Customer Platforms – for example, we collect your computer’s or mobile device’s operating system type and version, Internet Protocol (IP) address, mobile device ID, access times, browser type and language, and the websites you visited before coming to the Site.
In providing the Service and the Site, we utilize “cookies”. A cookie is a small text file that is stored on your computer for record-keeping purposes and includes a unique identifier that distinguishes your computer or mobile device from other devices.
We and some of our third-party service providers may use a combination of “persistent cookies” (cookies that remain on your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when you close your browser) on the Site and Services to, for example, track overall site usage, remember your preferences, and generally improve user experience.
We and others may also use other technologies for tracking, such as pixel tags and web beacons. Web beacons and pixel tags are electronic images that may be used on the Service, Site, or in our emails. We use web beacons, for example, to deliver cookies, count visits, understand usage of the Site and Services, and tell if an email has been opened and acted upon.
We may combine information you provide with data we collect automatically.
How we use your information
If you are a User
We may also process the information collected through AE for our own purposes, including to:
- to create aggregate data that we may use for purposes of reports and/or whitepapers;
- to understand how you and other Users are using AE in order to make it better;
- to protect our business, Customers, or users; and
- to protect, investigate, and deter against fraudulent, unauthorized, infringing or illegal activity.
If you are a Customer or a prospective Customer
We may process the information collected through the Site in a variety of ways, including to:
- to understand how you are using the Site in order to make it better;
- to personalize your experience, suggest and offer you relevant content and recommendations, and display marketing and advertising tailored to your preferences on Site and other websites;
- to process and fulfill your requests or orders;
- for marketing purposes, including sending you emails about products, events, promotions and offers;
- to send you service information, including confirmations, invoices, notices, updates, security alerts, and support and administrative messages;
- to respond to your comments and questions and provide customer service;
- for analyzing marketing and advertising effectiveness;
- to enforce our terms and conditions or protect our business, partners or users; and
- to protect, investigate, and deter against fraudulent, unauthorized, infringing or illegal activity.
We aggregate certain information we collect about Users
We may create, use, and disclose aggregated and anonymized data collected through AE and other sources for its own purposes, including, but not limited, to:
- assist us to better understand how our customers are using AE,
- provide our customers with further information regarding the uses and benefits of the Service,
- enhance business productivity, including without limitation by creating useful business insights from that aggregated data, and
- otherwise to improve the Service.
How we share your information
We may share information with your consent. We provide the information received through AE to the Customer who operates the applicable Customer Platform that you authorized through AE. The use of data by such third parties is subject to their respective privacy policies.
We share information with certain third parties (including contractors and service providers) to provide services for us and to help with our operations, which may require that they access and use your information. In such cases, these companies must abide by data privacy and security requirements and are not allowed to use personal information they receive from us for any other purpose.
We may share some or all of your information with our current or future “affiliates”, including a parent company, any subsidiaries, joint ventures, or other companies under common control, in which case we will require our affiliates to honor this Policy.
We may also share your information with others in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction or proceeding involving sale, transfer, divestiture or disclosure of all or a portion of our business or assets to another company.
Finally, we may share aggregated, anonymized or statistical information about you, including demographics data, with others for a variety of purposes, including for their own uses, for example, for improving their products and services.
Information Access and Your Choices
You can revoke permissions to AE
By following the directions on the applicable Social Media Service, you can revoke permissions you’ve granted to AE and cease further sharing of information from that particular Social Media Service to AE. However, that this will have no affect on information that has been already provided by the applicable Social Media Service to AE and we may still use such information as described in this policy and the applicable Customer Platform.
Access, correction, and deletion
If you wish to request access to, or correction or deletion of, personal information about you that we hold, you can contact us as described at the bottom of this privacy statement. However, to the extent permitted by applicable law, we reserve the right to charge a fee or decline requests that are unreasonable, excessive, or prohibited by law, could adversely affect the privacy or other rights of another person, or where we are unable to authenticate you as the person to whom the data relates
You can choose whether you wish to receive promotional communications from us. If you receive promotional email from us and would like to stop, you can do so by following the directions in that message. These choices do not apply to mandatory service communications that are part of certain of our products, or to surveys or other informational communications that may have their own unsubscribe method.
Many web browsers accept cookies by default. If you prefer, you can usually change your browser’s settings to reject and/or to remove many cookies. As the precise means by which you may do this will vary from browser to browser, please visit your browser’s help menu for more information. If you choose one of these options, your choices will apply only to the specific browser and device from which you opt out and will not affect other browsers or different devices. Please note also that if you choose to reject or remove cookies, this may prevent certain features or services of our Site or AE from working properly. Since your cookie opt-out preferences are also stored in a cookie in your website browser, please also note that if you delete all cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choices.
Advertising and analytics
Our third-party analytics and advertising partners typically provide options to opt-out of certain information collection or use. See the “Information we collect about you automatically” section of this privacy statement for more details
Do Not Track
While we and others give you certain choices, as further outlined in this Policy, there are many ways in which browser signals and similar mechanisms can indicate your choice to disable tracking, and we may not be aware of nor honor every such mechanism. For example, some browsers include the ability to transmit “Do Not Track” signals. Since uniform standards for “Do Not Track” signals have not been adopted, we do not currently process or respond to “Do Not Track” signals. To learn more about “Do Not Track”, please visit “All About Do Not Track”.
We take steps to protect your personal information
We strive to protect your information by employing reasonable security measures to guard against unauthorized access, use, disclosure, modification, or destruction of your information. However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that your information will be secure at all times. We encourage you to take care to protect your usernames and passwords to help prevent others from accessing your accounts and services.
Data transfers and Retention
The personal information we collect may be stored and processed in your country or region, or in any other country where we or our affiliates, subsidiaries, or service providers maintain facilities. Specifically, we hold your information on servers located in the United States of America (the “U.S.”). The storage location(s) are chosen in order to operate efficiently, to improve performance, and to create redundancies in order to protect the data in the event of an outage or other problem. We take steps designed to ensure that the data we collect under this statement is processed according to the provisions of this statement and applicable law wherever the data is located.
We transfer personal information from the European Economic Area and Switzerland to other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. When we do so, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections. To learn more about the European Commission’s decisions on the adequacy of personal information protections, please visit: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en. Please see our Privacy Shield Statement to better understand our compliance with certain transfer requirements for European Union users.
We shall not be responsible for the compliance of our Customers with the European Commission or the data privacy laws and regulations of any country.
We retain personal information for as long as necessary to provide the products and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different data types in the context of different products, actual retention periods can vary significantly based on criteria such as user expectations or consent, the sensitivity of the data, the availability of automated controls that enable users to delete data, and our legal or contractual obligations. For example, if an account has been inactive for two years it will be deleted from our system.
European Data Protection Rights
If the processing of personal information about you is subject to European Union data protection law, you have certain rights with respect to that data:
- You can request access to, and rectification or erasure of, personal information;
- If any automated processing of personal information is based on your consent or a contract with you, you have a right to transfer or receive a copy of your personal information in a usable and portable format;
- If the processing of personal information is based on your consent, you can withdraw consent at any time for future processing; and
- You can to object to, or obtain a restriction of, the processing of personal information under certain circumstances.
To make such requests, contact us at email@example.com. When we are processing data on behalf of another party that is the “data controller”, such as our Customers, you should direct your request to that party. You also have the right to lodge a complaint with a supervisory authority, but we encourage you to first contact us with any questions or concerns.
This policy may be updated from time to time
We reserve the right to change this Policy at any time, and any amended Policy is effective upon posting to this website or by providing such notice or obtaining consent for significant changes as may be required by applicable law.
8605 Santa Monica Blvd #73585
Los Angeles, CA 90069
Last updated: May 2018
MusicHype Privacy Shield Statement
The United States Department of Commerce has worked with the European Commission to develop the EU-U.S. Privacy Shield to allow U.S. companies to meet the EU law requirements that personal data transferred from the EU to the United States be adequately protected. Consistent with our commitment to user privacy and data protection, we adhere to the Privacy Shield Principles. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/list.
MusicHype has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability.
Dispute Resolution and Enforcement
Any questions or concerns regarding the use or disclosure of our customers’ Personal Data should be directed to us at:
8605 Santa Monica Blvd #73585
Los Angeles, CA 90069
We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of such Personal Data in accordance with the principles contained in our Policy and the Privacy Shield Principles. For complaints that cannot be resolved between us and the complainant, we have agreed to participate in the dispute resolution procedures pursuant to the Privacy Shield Principles.
For any Privacy Shield related complaints that are not resolved after contacting us, you may file a complaint free of charge to you with our independent dispute resolution provider at the following website: www.whistic.com. A binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means.
We are subject to the investigatory and enforcement powers of the Federal Trade Commission (the “FTC”). Should an individual be unable to resolve a complaint with us, they may contact the FTC at the following address:
Federal Trade Commission
Attn: Consumer Response Center
600 Pennsylvania Avenue NW
Washington, DC 20580
EU persons may make complaints to their home data protection authority and can invoke binding arbitration for some residual claims not resolved by other redress mechanisms. These conditions are more fully described on the Privacy Shield website at: How to Submit a Complaint.
Our accountability for personal data that we receive under Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. Specifically, we remain responsible and liable under the Privacy Shield Principles if third-party agents that we engage to process the personal data on our behalf do so in a manner inconsistent with the Privacy Shield Principles, unless we prove that we are not responsible for the event giving rise to the damage.
Changes to this Statement
This Statement may be amended from time to time, consistent with the requirements of the Data Protection Directive and/or Privacy Shield Principles. We will provide appropriate notice about such amendments as required by applicable law.